About TEAM LEWIS

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award-winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is TEAM LEWIS Foundation. In January 2021, there was a need to respond to the challenges the COVID pandemic brought to communities and charitable organisations. TEAM LEWIS saw that support was crucial and change was needed to make that happen. Our local causes scheme was launched. Every member of TEAM LEWIS can nominate a local cause close to their heart to receive a cash donation. In addition, nominated causes can also benefit from a donation in kind of expertise, time, and resources. In the past year TEAM LEWIS has donated almost $2million to 445 causes around the world.

You can read more about TEAM LEWIS Foundation at https://www.teamlewis.com/impact/

Purpose of the role

The Director is a senior strategic position providing leadership to a division/practice or team within the TEAM LEWIS account servicing structure. This person plays a core role in the senior management team, ensuring that their division/practice or team delivers a profitable, creative and forward-thinking client service. The Director plays a critical role in the new business process, guiding pitch teams through the creative and pitching process with the client. In addition, they are responsible for developing client relationships by identifying and selling additional services, directly impacting revenues and income.

Key responsibilities and tasks

New Business

• Leads the new business process in collaboration with the Managing Director and/or the local and regional leadership team, making key decisions and playing a crucial role in selling TEAM LEWIS credentials throughout the tender process
• Leads credentials and pitches for clients, developing the strategic insight, messaging and creative concepts
• Generates, identifies and nurtures new business prospects and maximises opportunities for new clients from within extended network
• Responsible for programme pricing and proposals, ensuring fast turnaround of proposals to clients and prospects
• Responsible for P&Ls ensuring revenue growth, proper tracking and capturing of projects and retainers and maintaining acceptable profit margins

Client Management

• Works as a senior leader, ensuring account profitability and optimising revenues for the business
•  Demonstrably grows client revenues, in line with the profitability of accounts and projects
• Drives a proactive approach to upselling services/projects and increasing retainer budgets
• Directs and manages strategic relationships with the client, providing insight and counsel across all aspects of the marketing and communications spectrum
• Takes responsibility for ensuring excellent client communication at all levels; defining KPIs, deadlines and service agreements
• Delivers an added-value consultancy and works closely with clients to direct campaigns and introduce services and products across traditional and emerging communications channels

Content

• Oversees the creation of high quality and engaging content, providing knowledgeable quality control and guidance to their practice
• Works with the client to develop and implement an impactful content strategy, delegating responsibilities to direct and wider team members where possible
• Works with content specialists (where possible) to improve own and others knowledge of content trends, driving a commitment to excellent story-telling

Digital / Social Media

• Actively promotes the use of digital products internally whilst developing the uptake of services offered by TEAM LEWIS, including specialist solutions provided by the digital team
• Uses social media to recognise trends and proactively promotes new tools, solutions and processes to continuously evolve and optimise client PR campaigns across the business
• Provides social media insight as well as strategic management of client activity
• Works collaboratively with other teams increase the utilisation and selling of digital services

Team working and development

• Takes overall leadership responsibility for their practice, including coaching, supervision, assessment and reviews of all team members
• Helps build a high calibre, talented and motivated team - nurturing and preserving the TEAM LEWIS culture
• Sets strategic team objectives on a weekly, monthly, quarterly and annual basis
• Defines deliverable client objectives and sets standards of excellence for all client activity, driving commitment from all levels of the team
• Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development
• Works with the Talent team to recruit high calibre candidates into the team and develop and initiate hiring strategy in line with projected organisational requirements
• Works with the HR team to reward, retain and develop the team and resolve any performance issues, offering suggestions and improvements for the benefit of the wider local team

General

•  Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
• Takes a proactive role in promoting the TEAM LEWIS brand, its identity, values and work
• Supports the HR / talent team by promoting, both internally and externally, opportunities at TEAM LEWIS across social media and via the referral scheme
• Works with the HR / talent team to create succession plans and career paths
• Maintains a detailed and up-to-date knowledge of industry (competitors’ and clients’) activities
• Overall, acts as a guardian of best practice

About you

• Highly commercial, with strong strategic client consultancy skills
• Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment at an Associate Director, Director or Head of level
• Well-versed in social media and the integration of digital marketing into the wider communications landscape
• Able to provide consultancy on comms requirements as well as broader marketing strategy
• A track record of retention and the profitable growth of existing accounts
• Demonstrable success at securing new business and increasing client revenues
• Considered, assertive and influential; a strong leader with the skills and aptitude to develop and motivate a team

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.