About TEAM LEWIS

The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 24 offices. Its success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, Holmes Report, ICCO, PRCA and European Excellence.

Purpose of the role

The Client Engagement Director plays a strategic role in the management of key regional clients and execution of new business and client upsell activity. This role is France-focused and is twofold:

• Support new business opportunities for TEAM LEWIS by identifying and proactively approaching potential prospects
• Drive management of key regional accounts, key campaign execution and building client relationships

Key responsibilities and tasks

New Business

• Supports the regional head or office leader in the new business process for key prospects, playing a crucial role in selling TEAM LEWIS credentials throughout the tender process
• Develop compelling content and events to drive lead generation and engagement for the agency across the region
• Understands and capitalises on the unique selling points of TEAM LEWIS and is able to leverage these against competitor offerings
• Develops and maintains a map of relevant businesses and organisations, making use of this knowledge to create targeted campaigns and maximise the impact of approaches
• Identifies and drives cascade opportunities between practices/services and within the TEAM LEWIS network
• Writes and compiles compelling credentials and RFI and RFP responses (within deadline) with the aim of securing pitch opportunities
• Puts in place and monitors pitch schedules to ensure that the pitch process is on track and deadlines are met

Management of Key Regional Accounts

• Builds and maintains strong relationships with key clients, establishing self and TEAM LEWIS as an invaluable long-term partner for marketing and communications services
• Works closely with the client and account lead to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital services
• Adds value to new business pitches by providing support with coordination, content generation and presentation preparation, in addition to attendance
• Supports execution on key campaigns and provides consultative advice on tactical communications activity

Team working and development

• Ensures personal and deliverable objectives are met on an on-going basis
• Works closely with line manager to maximise own strengths, improve weaknesses and support individual and team career development
• Supports with the training of graduates and interns wherever possible

General

• Supports training sessions where relevant, with a view to maximising opportunities to expand team skills and grow revenues
• Takes a proactive role in promoting the TEAM LEWIS brand, its identity, values and work
• Supports the HR / talent team by promoting, both internally and externally, opportunities at TEAM LEWIS across social media and via the referral scheme
• Maintains a detailed and up-to-date knowledge of industry (competitors’ and clients’) activities
• Overall, acts as a guardian of best practice

About you

• Demonstrable success at securing new business and account management
• Highly commercial, with a proven track record of commercially impacting a business via lead generation and strategic client consultancy

• Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment
• Has a solid understanding of the wider communications and marketing industry

• Well versed in social media and the integrated selling of digital marketing within a wider communications context
• Excellent verbal and written communications skills

#li-am1

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.